Feedback and Complaints

DBCYP is committed to continually improving our services, programs and relationships. We welcome feedback and respond to all concerns and complaints raised by clients, community partners or the general public. DBCYP is committed to respecting your privacy and we respond to complaints as quickly as possible via an easy process which protects your rights. 

Your complaint remains confidential and it is your right to make a complaint anonymously, but by providing DBCYP with your contact details we can keep you informed and up-to-date about the steps we’re taking to resolve your concerns. Being able to contact you directly also enables us to request more details about your complaint if needed, so it can be resolved quickly, easily and objectively.  

If you wish to make a complaint about an aspect of our work or the service you received, please speak with a DBCYP staff member to resolve your concerns. If you are unhappy with the response you receive or feel you cannot approach a staff member, please complete and submit the feedback form below and we will review it as soon as possible. 

DBCYP respects your right to make a complaint to an external agency: 

Type of complaint Organisation Contact details 
Discrimination and human rights complaints Queensland Human Rights Commission Ph: 1300 130 670 
Web:  www.qhrc.qld.gov.au 
Email: info@qhrc.qld.gov.au 
Complaints regarding DBCYP Youth Services and Children and Families programs (funded by Department of Child Safety) Department of Child Safety Ph: 1800 080 464 (free call) 
Web: https://www.csyw.qld.gov.au/contact-us/compliments-complaints 
Privacy Complaint Office of the Information Commissioner Queensland Web:  www.oic.qld.gov.au 
Complaints regarding DBCYP Employability programs (funded by Department of Employment, Small Business and Training) Department of Employment, Small Business and Training Web: https://www.complaints.services.qld.gov.au/  
 
Ph: 13 QGOV (13 74 68) 

Online Feedback & Complaints Form